Return & Refund Policy
This Return & Refund Policy applies to purchases made on styliax.com and should be read together with our Shipping Policy and Payment Policy.
1. Return Coverage
Returns are available only for orders delivered to the destinations listed in our Shipping Policy (including the United States, Europe, Asia, South America, and other international destinations where we provide delivery services).
2.Item Condition Requirements
Because we sell men’s apparel, reasonable try-on is permitted where applicable (for example, trying on garments indoors on a clean surface). However, try-on must not impact resale. To qualify for a return, items must be returned in resalable condition, meaning they are clean, unwashed, unworn beyond reasonable inspection, and free from odors, stains, pet hair, deodorant marks, makeup, lint buildup, or any other signs of use.
All original tags, packaging, and included accessories/parts (if any) must be intact and included. If an item includes multiple components (such as sets or bundled pieces), all components must be returned together. Returns may be refused if the item is not in resalable condition, or if any required tags, packaging, accessories, or parts are missing.
3. Return Request Window
To be eligible, you must submit a return request within 30 days after receipt of the goods. Requests submitted after the deadline will be rejected.
4. How to Request a Return
Please email info@styliax.com (or use info@styliax.com) with your order number, item(s) to return, and the reason for the return. If photos are needed to assess the request, we will let you know.
5. Return Authorization Required
Do not send items back without authorization. After review, we will provide return instructions and the correct return address (which may differ from the shipping label, invoice, or sender address).
6. Item Condition Requirements
Returned items must be in resalable condition. Reasonable inspection is allowed where applicable, but items must not be washed, heavily worn, damaged, or altered. All original tags, packaging, and included accessories/parts (if any) must be intact and included.
7. Non-Returnable Items
Some items cannot be returned, including items marked as final sale/non-returnable on the product page, and any items that fail the condition requirements in this policy. For hygiene and safety reasons, certain categories may also be non-returnable once opened or used (as indicated on the product page or confirmed by support).
8. Bundles and Multi-Item Sets
If an item is sold as a set, bundle, or multipack, all components must be returned together. Partial returns may be refused.
9. Return Shipping Responsibility
Return shipping responsibility depends on the reason for return:
- If we are at fault (for example, wrong item, confirmed damage on arrival, or clear quality issues), we may cover return shipping or provide an equivalent solution (such as a prepaid label or reimbursement for reasonable return shipping), as confirmed by our support team.
- If you are at fault (for example, size preference, changed mind, or ordering the wrong item), you are responsible for return shipping costs, and original shipping fees paid are generally non-refundable (unless required by law).
10. Prepaid Return Labels and Region-Based Fees
Where available, we may offer a prepaid return label. If you choose to use our prepaid label for customer-responsible returns, a return shipping fee may be deducted from your refund based on the destination region:
- United States: $20
- Europe: $39
- Asia: $25
- South America: $29
- Rest of World: $45
If prepaid labels are not available for your location, you must ship the return at your own cost using a trackable method.
11. Proof of Return and Transit Risk
You are responsible for the package until it is received and confirmed at the return facility. We strongly recommend using a trackable shipping method and keeping proof of postage. We are not responsible for returns lost in transit.
12. Inspection and Return Decisions
All returns are inspected after arrival. If an item is not eligible (for example, missing tags/parts, worn beyond reasonable inspection, damaged, or not in resalable condition), we may refuse the return or apply a reasonable deduction where permitted by law.
13. Refund Method
Approved refunds are issued to the original payment method whenever possible. If the original method is unavailable or not supported, we may issue a refund via an alternative method or store credit where permitted by law. For payment details, see our Payment Policy.
14. Refund Processing Time
Once your return is received and approved after inspection, refunds are typically processed within 7 business days. The time for funds to appear may vary depending on your bank or payment provider.
15. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order upon delivery. If your item is damaged/defective, missing parts, or incorrect, contact us within 48 hours after receipt. Include your order number and clear photos (and packaging/shipping label photos where possible) so we can evaluate and provide a solution.
16. Delivered but Not Received / Lost Package Claims
If tracking shows “Delivered” but you did not receive the package, please check the delivery area and contact the carrier to open an investigation, then email us at info@styliax.com (or info@styliax.com) within 48 hours of the delivery scan. We will assist based on the carrier’s investigation results, but outcomes may depend on carrier confirmation and the accuracy of the provided shipping address.
17. International Returns, Duties, and Taxes
International returns may be subject to customs procedures. Any duties, taxes, brokerage fees, or import charges incurred for international shipments (including returns) are generally the responsibility of the customer unless otherwise required by law or confirmed by us in writing.
18. Contact
For return requests or questions about this policy, contact us at info@styliax.com. If phone support is available for your request, you can also reach us at +1 (557) 242-4142.
