Where do you deliver?
We currently offer worldwide delivery. The latest destination coverage and related terms are listed in our Shipping Policy.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing details are in the Shipping Policy.

What are your shipping fees and free-shipping thresholds?
Shipping fees and free-shipping thresholds vary by destination. Current rates (USD):

• United States: $19 shipping, free shipping on orders $190+
• Europe: $39 shipping, free shipping on orders $260+
• Asia: $25 shipping, free shipping on orders $210+
• South America: $29 shipping, free shipping on orders $230+
• Rest of World: $45 shipping, free shipping on orders $300+

See the complete table in our Shipping Policy.

How long does delivery take?
Estimated transit times (business days) vary by destination:

• United States: 5–7
• Europe: 10–18
• Asia: 7–12
• South America: 7–14
• Rest of World: 10–20

Transit times begin after your order ships (processing time not included). For details and disclaimers, see our Shipping Policy.

Will I get a tracking number?

When your order ships, we’ll send an email with tracking information (if available). Tracking updates may take time to appear after the carrier receives the parcel. See Shipping Policy for more.

Do I have to pay customs duties or import taxes for international orders?

International orders may be subject to customs clearance and import charges (such as duties, VAT/GST, or brokerage fees) depending on local regulations. Unless explicitly stated at checkout, these charges are typically the recipient’s responsibility. Details are explained in our Shipping Policy and Payment Policy.

What payment methods do you accept?

We currently accept (as shown at checkout):

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Maestro

For payment terms and availability notes, see our Payment Policy.

What currency do you charge in?

All charges are processed in USD. If your bank/provider uses a different currency, it may apply conversion rates and/or fees. See Payment Policy.

Is checkout secure? Do you store my card details?

We use reasonable security measures, including encryption in transit (such as SSL/TLS) when data is transmitted between your browser and our servers (https://). Payments may be processed through third-party payment providers such as Stripe and/or PayPal depending on checkout configuration, and we do not store full card numbers or CVV on our servers. See Payment Policy and Privacy Policy.

Why did my payment fail?

Payments can fail for reasons such as incorrect billing details, insufficient funds, bank restrictions, verification requirements, or provider availability. Please retry with correct details or choose another payment method. For guidance, see Payment Policy.

When can I request a return?

Return requests must be submitted within 30 days after receipt of the goods. Requests submitted after the deadline will be rejected. Full return rules are in our Return & Refund Policy.

Do return rules vary by product?

Yes. Return eligibility and conditions can vary by product type and may be stated on the product page (including final sale/non-returnable items). If product-page terms differ, those terms apply. See Return & Refund Policy.

Can I try items on?

Yes. Because we sell men’s apparel, reasonable try-on is permitted where applicable (for example, trying on garments indoors on a clean surface). However, try-on must not impact resale. Items must be returned in resalable condition: clean, unwashed, unworn beyond reasonable inspection, and free from odors, stains, deodorant marks, pet hair, or other signs of use. Details are in the Return & Refund Policy.

Do I need authorization before returning?

Yes. Please contact us first and wait for return instructions. Unauthorized returns or returns sent to the wrong address may be refused or not processed. See Return & Refund Policy.

Who pays for return shipping?

Return shipping responsibility depends on the reason for return. If we are at fault (for example, wrong item or confirmed damage on arrival), we may cover return shipping or provide an equivalent solution. If the return is customer-responsible (for example, preference/fit), the customer typically pays return shipping and original shipping fees are generally non-refundable unless required by law. See Return & Refund Policy.

Do prepaid return labels have different fees by region?
Where available, prepaid return labels may be offered and a region-based return shipping fee may be deducted for customer-responsible returns:

• United States: $20
• Europe: $39
• Asia: $25
• South America: $29
• Rest of World: $45

If prepaid labels are not available, you may need to return using a trackable method at your own cost. See our Return & Refund Policy.

How long do refunds take?

After the return is received and approved following inspection, refunds are typically processed within 7 business days. Refunds are issued to the original payment method whenever possible, and the time for funds to appear may vary by bank/provider. See Return & Refund Policy and Payment Policy.

What if my item arrives damaged, defective, incorrect, or missing parts?

Please inspect your order upon delivery and contact us within 48 hours after receipt if your item is damaged/defective, missing parts, or incorrect. Include your order number and clear photos (and packaging/shipping label photos where possible) so we can evaluate and provide a solution. See Return & Refund Policy.

Tracking says “Delivered” but I didn’t receive it. What should I do?

Please check the delivery area and contact the carrier to open an investigation, then email us within 48 hours of the delivery scan. Outcomes depend on the carrier’s investigation results and address accuracy. See Return & Refund Policy.

How do you use my personal information?

We collect and use personal information to provide and operate the Services, fulfill orders, provide customer support, improve our website, prevent fraud, and comply with legal obligations. Full details are in our Privacy Policy.

How long do you keep customer data?

We generally retain personal information for 1 year from your last interaction with the Services unless a longer retention period is required or permitted by law. See Privacy Policy.

What law applies and where are disputes handled?

The Services are intended to comply with applicable United States federal law and the laws of the State of Texas. Any dispute related to the Services, orders, or these terms will be resolved exclusively in the state or federal courts located in Texas, as described in our Terms of Service.

How can I contact you?

Email us at info@styliax.com. If phone support is available for your request, you can also reach us at +1 (557) 242-4142.